Terms & Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States, United Kingdom and other copyright laws, and is the property of Green Frog Designs Ltd. The collective work includes works that are licensed to Green Frog Designs Ltd. Green Frog Designs Ltd designs have been registered with the UK Intellectual Property Office and all design rights are strictly reserved.

Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Green Frog Designs Ltd or purchasing Green Frog Designs Ltd products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Green Frog Designs Ltd or to purchase Green Frog Designs Ltd products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Green Frog Designs Ltd. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

All trademarks, service marks and trade names of Green Frog Designs Ltd used in the site are trademarks or registered trademarks of Green Frog Designs Ltd.

Products purchased from Green Frog Designs Ltd with effect from 1 November 2013 all carry a 10 year warranty against defects in materials or workmanship. For the purposes of clarification, this does not include any issues that may arise through normal wear and tear, or through any misuse, or any deterioration through corrosion of any fixings. Some of our fixings are alloy or A2 stainless steel, and a few of these can corrode or oxidise over time. There is nothing that we can do to prevent this, but replacement fixings can be ordered on this website.

Chickenguard auto openers (which are not made by us) are guaranteed for two years by the manufacturer. In essence, if anything goes wrong with your product during the guarantee period, they will fix it, either by repair or replacement.

Green Frog Designs Ltd reserves the right to decide on the appropriate remedy under warranty, whether that be repair or replacement or, in exceptional circumstances, refund.

Green Frog Designs Ltd does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Green Frog Designs Ltd does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

Cancellation and Refunds
Under the The Consumer Protection (Distance Selling) Regulations 2000, customers may cancel an order for any reason within seven days of placing an order, or seven days of receipt of the goods (whichever is the longer).

However, all Green Frog Designs Ltd products come with a 28 day ‘no quibble’ guarantee. If a customer wishes to cancel an order for any reason within this period, Green Frog Designs Ltd will arrange for a full refund, provided that the products have not been used and are returned in good condition. In such circumstances, Green Frog Designs Ltd will arrange for collection by a courier company free of charge. However, it will be the Customer's responsibility to ensure that the goods are re-packaged and labelled for return.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes the post office to deliver your cheque.

All products do have to be returned to us for checking prior to the issue of a refund, so they must be cleaned if they have been used and carefully packed for return. We will arrange for collection by a courier company free of charge. On receipt, we will inspect the goods. If any items are missing or damaged, we reserve the right to deduct an appropriate amount from the refund.

Limitation of Liability
Green Frog Designs Ltd shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Green Frog Designs Ltd has been advised of the possibility of such damages.

Errors and Omissions
In the event that a Green Frog Designs Ltd product is mistakenly listed at an incorrect price, Green Frog Designs Ltd reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Green Frog Designs Ltd reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Green Frog Designs Ltd shall issue a credit to your credit card account in the amount of the incorrect price.

This website operates on an ‘invitation to treat’ basis and not as an ‘offer for sale’. Consequently, Green Frog Designs Ltd reserves the right to decline any order for any reason. Prices and specifications may be changed at any time without notice. Consequently, Green Frog Designs Ltd cannot accept any liability for errors or omissions, whether due to computer malfunction or human error.

Term and Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Green Frog Designs Ltd without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

Green Frog Designs Ltd may deliver notice to you by means of e-mail or by other reliable method to the address you have provided to Green Frog Designs Ltd.

Your use of this site shall be governed in all respects by the laws of the United Kingdom, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Green Frog Designs Ltd products) shall be in the United Kigdom. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Green Frog Designs Ltd products) must be commenced within one (1) year after the claim or cause of action arises. Green Frog Designs Ltd's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Green Frog Designs Ltd may assign its rights and duties under this Agreement to any party at any time without notice to you.

Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Green Frog Designs Ltd or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Participation Disclaimer
Green Frog Designs Ltd does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Green Frog Designs Ltd is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Green Frog Designs Ltd reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Green Frog Designs Ltd in its sole discretion.

You agree to indemnify, defend, and hold harmless Green Frog Designs Ltd, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Third-Party Links
In an attempt to provide increased value to our visitors, Green Frog Designs Ltd provides links to sites operated by third parties. However, even if the third party is affiliated with Green Frog Designs Ltd, Green Frog Designs Ltd has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Green Frog Designs Ltd. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Green Frog Designs Ltd seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).

Prices and Orders

All transactions will be carried out in Pounds Sterling. Once you have placed your order, you will receive a confirmation e-mail that will include Transaction and Order Reference numbers.

Product Availability and Specification

All orders are subject to availability. Should an item not be available in the colour requested, Green Frog Designs Ltd may offer to supply the product in an alternative colour, but customers will have the right to decline and obtain a full refund, or await availability of the requested colour.

Green Frog Designs Ltd reserves the right to change the specifications of products from time to time without notice. Green Frog Designs Ltd reserves the right to deliver an improved specification product where such change does not significantly alter the product.

All sizes on the website are approximate, generally having been rounded up to the nearest centimetre. Colours should not be relied upon as accurate representations, since colour reproduction varies significantly depending upon the computer display used to view the website.

Payment and Payment Security

Green Frog Designs Ltd accepts Credit Card and Debit Card payments for goods ordered online. Green Frog Designs Ltd can also accept orders by phone. Please note that orders will not be shipped until funds have cleared in full.

All Card details are processed through a Secure Order Processing page. Information you enter will be encrypted by 128-bit industry-standard Secure Sockets Layer (SSL) technology to provide encryption to protect personal information such as your name, address and credit card details. We use Sage Pay to collect and process transaction information. For details, please see the Sage Pay security policy.